Privacy policy

This Privacy Policy explains how Sweetzerland (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from sweetzerland.shop (the “Site”). By using the Site, you agree to the terms of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to make a request or complaint, you can reach us through:

Business Location:
Kuwait City, State of Kuwait

Information We Collect

We collect information to process your orders, provide customer support, improve our services, and comply with legal obligations. The types of information we may collect include:

1. Order & Account Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details (products purchased, order value, date of purchase, etc.)
  • Payment-related information (such as masked card details or payment method used). Payment details are processed securely by our payment service providers and are not stored in full by us.

2. Device & Usage Information

When you browse the Site, we automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and actions taken on the Site
  • Time and date of visits, and referring websites

This information helps us operate and improve the Site and detect fraud or security issues.

3. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart and session active
  • Remember your preferences (such as language or region)
  • Analyze how visitors use the Site
  • Support marketing and remarketing campaigns

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

4. Customer Support & Communication

When you contact us by email, WhatsApp, or through any contact form, we may collect:

  • Your contact details (name, email, phone number)
  • Order details and any information you choose to share with us

We use this information to respond to your inquiries, handle issues, and provide support.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders (including payment, delivery, and order confirmations)
  • To communicate with you about your orders, inquiries, or support requests
  • To send you updates, offers, or marketing messages when you have given your consent or where permitted by law
  • To improve and personalize your experience on the Site
  • To detect and prevent fraud, abuse, or security issues
  • To comply with legal obligations and requirements under Kuwait law and any other applicable regulations

Payment Processing

Payments on our Site are processed by third-party payment service providers (such as card processors or local payment gateways). These providers receive the information necessary to process your payment securely (for example, card details, transaction amount, and billing information).

Your full payment card details are not stored by us; they are handled and protected by the payment providers in line with their own privacy and security policies.

Analytics & Advertising

We may use analytics and advertising tools (such as Google Analytics or Meta/Facebook advertising tools) to understand how visitors use our Site and to show relevant ads. These tools may collect information about your use of the Site, including pages viewed, actions taken, and your interaction with our ads.

You can often manage your advertising preferences directly on the platforms you use (for example, in your Google or Facebook account settings) and through your browser’s cookie settings.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • Payment processors: To process payments securely.
  • Delivery and logistics partners: To deliver your orders and manage returns or exchanges.
  • Marketing and analytics partners: To help us understand performance and run campaigns, where permitted.
  • Professional advisers and authorities: Where required to comply with laws, regulations, or legal requests, or to protect our rights and those of our customers.

Data Protection & Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Retention of Information

We keep your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide our services and support
  • Comply with legal, accounting, or reporting obligations

When we no longer need your personal information, we will take reasonable steps to delete or anonymize it.

Your Rights

Depending on your place of residence and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Object to or restrict certain types of processing
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us via:

Children’s Privacy

Our Site and products are not specifically targeted at children, and we do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Last updated” date.

Last updated: 25 November 2025